FAQ
2) How does Nomz work?
3) Where is Nomz made and by who? Is Nomz properly permitted?
4) Where and when do you deliver?
5) Why frozen? What is the freezer life of Nomz?
6) How do you prepare Nomz?
7) What sort of containers does Nomz use? Are they food safe?
8) What recipes does Nomz have? Why did Nomz choose these?
9) I ordered the Chicken Shiitake Soup. Where are the red dates and ginger?
10) Does Nomz add preservatives? What does no added preservatives mean?
11) Does Nomz offer a subscription service?
12) How do I manage my Nomz subscription?
13) From where does Nomz source its nutritional information?
14) Where are your noodles from? Are they healthy?
1) What is Nomz?
Nomz helps busy Asian noodle soup lovers eat clean faster!
We craft lightly-seasoned, traditional Asian soups (no General Tso’s here!) using distinctive ingredients. Frozen for convenience, our soups are then delivered to your door where they are available whenever hunger strikes - simply add water, heat (or microwave) and enjoy!
2) How does Nomz work?
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We craft traditional Asian soups using premium ingredients then freeze for convenience. No tricks, powders or preservatives.
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You select your recipe(s) and add noodles as desired (Manhattan only)
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You select a delivery date (Mon/Wed), we deliver Nomz straight to your door/office. Zero effort!
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You store Nomz in your freezer. Add water, heat (or microwave) and eat a delicious, wholesome noodle soup at your convenience. Even if it’s 3 AM.
3) Where is Nomz made and by who? Is Nomz properly permitted?
Nomz is crafted in a USDA-permitted commercial facility in New Jersey. Our facility is inspected daily by an accredited inspector from the United States Department of Agriculture (USDA). Aside from being compliant with all USDA regulations or better, our team is personally on-site during production to ensure quality and our standards of excellence.
4) Where and when do you deliver?
Currently, we offer delivery by courier within Manhattan (~100th street and below). We deliver on Monday and Wednesday evenings, contacting customers via text message to confirm timing.
We also have over 20 grocery partners distributing Nomz in the tri-state area. You can find a list with a corresponding map here.
For a limited time, we are also shipping soups to NY, NJ, CT, MA, RI, PA, DE, DC, and MD. Please note we are unable to ship noodles to these states. While we know the shipment charge is meaningful (We're sorry! Simply passing on the charges at no extra cost.), we use a special insulated foam shipping box, dry ice and other materials to ensure the integrity of the shipment.
5) Why frozen? What is the freezer life of Nomz?
Our busy schedules are unpredictable. That is why we chill Nomz to enable accessibility and flexibility. The ability to store Nomz allows us to enjoy Nomz at our convenience, even if it's 3:00 AM. Additionally, we have all had to throw away spoiled groceries at one point because of forgetfulness or a change in eating plans. Terrible feeling -- one you likely won't experience with Nomz!
While Nomz can be safely stored indefinitely in the freezer, we recommend enjoying within six months of purchase for the optimal experience.
6) How do you prepare Nomz?
Stove Top instructions (~8 minutes)
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Place contents in pot (to remove, run water over inverted container) and add water (fill empty container to red "Stovetop Fill Line").
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Heat and stir occasionally until contents have separated. Stir occasionally, keep covered.
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Season with salt or spices as desired. Serve with freshly cooked noodles (optional). Enjoy!
Microwave instructions (~6-8 minutes)
- Remove lid. Add water to container until blue "Microwave Fill Line".
- Remove wrapper. Microwave on high for ~6-8 minutes or until contents well-heated (adjust according to device power). Stir.
7) What sort of containers does Nomz use? Are they food safe?
Our containers are made from polypropylene and are certified as safe for the microwave, dishwasher and freezer. The containers are designed to be in contact with food and are in compliance with European Union standards relating to materials and articles intended to come into contact with food (European Union Commission Regulation No. 10/2011/EC). They are manufactured in Europe.
8) What recipes does Nomz have? Why did Nomz choose these?
Currently, we have seven recipes with more in development:
- Chicken Shiitake Mushroom Soup (香菇雞湯)
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Heritage Pork Lotus Soup (排骨蓮藕湯)
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Brisket Radish Soup (쇠고기무국)
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Spicy Chicken Soup (닭개장)
- Beef Shank Tomato Soup (蕃茄牛肉湯)
- Seaweed Brisket Soup (소고기미역국)
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Mighty Mung Bean Soup (綠豆蓮子湯)
We like to curate delicious recipes that we feel will be wholesome and require lengthy preparation, thus offering the most comparative value to the consumer. We are always looking to add Asian comfort recipes you crave. Please suggest one at hello@eatnomz.com
9) I ordered the Chicken Shiitake Soup. Where are the red dates and ginger?
Rest assured - all ingredients listed were certainly used in stewing process! After reduction, we remove certain ingredients (mostly the herbs which provide depth to the soup but aren't typically eaten) to provide the best eating experience for the customer. This includes the red dates and ginger.
10) Does Nomz add preservatives? What does no added preservatives mean?
Nomz never adds preservatives or additives (MSG) as part of its processes. We are perfectly comfortable with nature's all-natural preservation method - chilling - and the shelf-life it affords (~6 months). We would much rather trade-off shorter shelf life (as opposed to the frozen soups on the ethnic grocery shelves that last years) in return for a more natural experience.
We value transparency. As consumers, we know you are trusting your health to us and our products. Accordingly, below please find a non-exhaustive list of our suppliers. Rest assured we prioritize high-quality inputs - many of the ingredients we use are organic.
- Organic Chicken - Trader Joe's, Costco, Bell and Evans ('16, '17)
- Tea Flower Shiitake Mushrooms - Local NYC-based wholesaler
- Vegetables - Trader Joes, local supermarkets
- Organic Red Dates - Wei-Chuan
- Organic Goji Berries - Wei-Chuan
11) Does Nomz offer a weekly/monthly subscription service?
We do! From the purchase page, select "subscribe" instead of "one-time purchase" and choose your desired delivery frequency.
12) How do I manage my Nomz subscription?
It’s easy! We have created a short guide to walk our subscription users through the process. Please click here.
13) From where does Nomz source its nutritional information?
We use the recipe nutrition analyzer tool from caloriecount.com (update: site can now be found at https://www.verywellfit.com/recipe-nutrition-analyzer-4157076). One can find it here. We also cross-checked the numbers with a paid nutrition analysis service, and the results were ~equivalent.
Nutrition Facts:
- Chicken Shiitake Soup
- Heritage Pork Lotus Soup
- Brisket Radish Soup
- Spicy Chicken Soup
- Beef Shank Tomato Soup
- Seaweed Brisket Soup
- Mighty Mung Bean Soup
14) Where are your noodles from? Are they healthy?
Noodles paired with the Chicken Shiitake Mushroom Soup:
These noodles are produced in Taiwan then imported to the United States. The manufacturer is ISO22000 & HACCP certified (these are food safety standards). Yes, they are healthy – we intentionally selected these noodles for their taste, functionality (pre-blanched for quick, 1-pot cooking!) and low amounts of salt and fat. Nutrition facts and ingredients provided here.
Glass noodles paired with the Heritage Pork Lotus and Korean soups:
These noodles are produced in Korea then imported to the United States. The manufacturer is ISO & HACCP certified (these are food safety standards). They are made from sweet potato starch and have zero fat and very little sodium.
